The Acting Director of Nursing and Midwifery Services, Madam Rebecca Mathew, has reminded nurses and midwives that customer care is not an additional responsibility but a fundamental component of quality healthcare delivery.
According to her, patients often remember the attitude of healthcare workers, their willingness to listen, and the follow-up care they receive long after their hospital visit. She therefore urged nursing and midwifery professionals to demonstrate empathy, professionalism, and responsiveness in all their interactions with patients and their families.
Madam Rebecca made these remarks during a customer care training programme organised for Deputy Directors of Nursing Services (DDNS) and specialist nurses as part of management’s broader strategy to enhance the experiences of patients and their relatives at the hospital.
The resource person for the training, Mr. Mohammed Abdul Basit, acting regional manager of ABSA Bank, Northern and Bono Regions, encouraged participants to prioritise compassionate communication in their daily practice.
“Eye contact, tone of voice, and genuine listening help reduce anxiety and build trust,” he noted, stressing that effective communication remains a critical aspect of patient-centred care.
Mr. Basit further called on nurse leaders to promote teamwork among staff and institute regular monitoring mechanisms to ensure consistent and high-quality service delivery across all wards.
At the end of the two-day training programme, participants expressed appreciation for the CARE Framework introduced during the sessions and pledged to implement its principles in their respective units to improve patient satisfaction and overall service delivery.
CANCER SURVIVORS RECEIVE COUNSELLING AT TAMALE TEACHING HOSPITAL
TAMALE TEACHING HOSPITAL STRENGTHENS CAPACITY FOR QUALITY HEALTHCARE DELIVERY THROUGH MAHAMACARES
TAMALE TEACHING HOSPITAL CELEBRATES 14 NEWLY INDUCTED NURSE SPECIALISTS
CEO HIGHLIGHTS SIGNIFICANT GAINS IN HEALTHCARE DELIVERY AND ONGOING HOSPITAL TRANSFORMATION
TTH STRENGTHENS EMERGENCY RESPONSE THROUGH NEW REFERRAL SYSTEM
GHANA MEDICAL TRUST FUND, TEK-iMAS MEDIKAL TO EXPAND DIALYSIS SERVICES AT TAMALE TEACHING HOSPITAL
RETOOLING FOR QUALITY CARE: TTH EQUIPS ORTHOPAEDIC THEATRE WITH NEW OPERATING BED
TTH TRAINS FRONTLINE NURSES TO ENHANCE EARLY DETECTION OF CHEMOTHERAPY COMPLICATIONS
GHANA MEDICAL TRUST FUND EQUIPS NICU AT TAMALE TEACHING HOSPITAL WITH OXYGEN CONCENTRATORS
SHEKINAH GLORY RENOVATES TTH PAEDIATRIC PHYSIOTHERAPY UNIT
TAMALE TEACHING HOSPITAL MOURNS THE PASSING OF NDAN’ YA-NA
TAMALE TEACHING HOSPITAL RECEIVES DIALYSIS MACHINES, RECLINERS FROM SANKOFA MEDICAL EQUIPMENT
RESTORING SIGHT, REVIVING HOPE: TTH AND CURE BLINDNESS PROJECT LAUNCH YEAR-ROUND FREE CATARACT SURGERY PROGRAMME
HOPE FOR MATERNAL CARE: DEPUTY HEALTH MINISTER ENGAGES TAMALE TEACHING HOSPITAL
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